退款政策

Last updated: November 12, 2026

We accept returns within 30 calendar days from the date of receipt. The 30-day window is counted from the delivery date recorded by the carrier, not from the order date.

Condition. Items should come back in the condition you received them — unused, with any included parts or accessories. Original packaging is welcome but not required for a change-of-mind return, so a box that was opened or a bag that was torn in transit will not by itself stop a return. If an item arrived damaged or faulty, packaging is not a factor at all. We do not require a reason for the return; a change of mind is sufficient.

Return shipping cost. Return shipping is free. There is no restocking fee, no return authorization fee, and no deduction from the refund for the cost of return postage.

Return address:

Asmora Returns
3712 N Tani Rd Apt B
Prescott Valley, AZ 86314
United States

How to start a return. Email info@asmora.my with the following: where and when the item was purchased, proof of purchase, a photo of the item, and a short note about why you are returning it. We reply with return instructions, normally within 1 business day. Please do not send an item back before receiving those instructions, so the return can be matched to your order.

Refund processing. Once the returned item reaches our return address, we process the refund within 1–2 business days. The refund is issued to the original payment method. After we issue it, your bank or card issuer typically posts the credit to your account within 7–10 business days. The 7–10 business days is the banking timeline; it is separate from our 1–2 business day processing window.

Notification. When the refund has been issued, we notify you by email. If you provided a phone number at checkout or in your return email, we may also call to confirm.

What we cannot refund. We cannot refund an item that was returned without first contacting us, an item sent to an address other than the return address above, or an order for which no proof of purchase can be provided.

Exchanges. We do not operate a separate exchange program. If you want a different item, return the original under this policy and place a new order.